Grasstec are committed to ensuring that your privacy is protected. You can be assured we only store your contact & delivery address details which are used to provide you with our service. Your card details are never stored, and you can be assured they are processed through a secure payment processing system provided by PayPal. When you use PayPal’s website to make a payment to us, you are subject to PayPal’s Privacy Policy, which you can review on their Privacy Policy page.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may use the information to customize the website according to your interests.
- We may provide this information to our 3rd Party delivery couriers solely for delivery purposes.
- We will never sell your information.
- We may periodically send promotional emails, texts and mails about new products, special offers or other information which we think you may find interesting using the contact information which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, texts or mail.
All of communication meets GDPR guidelines and have either an opt out or contact details where you can update your preferences.
Whilst we use all reasonable measures to ensure security of data we cannot guarantee against the misuse of computer equipment by hackers or any other disruptive third parties. You accept the inherent risks involved and you will not hold us responsible for any security breaches unless they are due to our wilful default or negligence.
Security
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
ORDERING PROCESS
Orders are placed by adding items to your shopping cart, entering your payment details and then pressing the place order button. You may be requested to complete a 3-d secure form before your order has completed.
We acknowledge your order placed on our website by sending an email detailing the products you have ordered. This email is automatically delivered after an order is placed and not an order confirmation or acceptance of order. We are not responsible if this acknowledgement email does not reach you because of reasons beyond our control.
Acceptance and completion of your order will take place on the dispatch to you of the Product/s ordered unless we have notified you that we do not accept your order, or you have cancelled it following the instructions listed in our section on order cancellations.
Non-acceptance of an order can happen due to any of the following:
- The product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- We have not received your order before a given notice period.
- The identification of a pricing or product description error.
ORDER CANCELLATIONS (RETURNS)
Please note that it may not be possible to return products that fall into the following categories:
- Goods made to your specification (for example, branded clothing)
We will refund the price of the order within 20 days from the date of cancellation.
However we are not responsible for the cost of returning the products to us.
Should you need to contact us regarding any ‘returns’ query or a complaint please contact us in one of the following ways,
- By filling in our website contact form.
- Emailing us at info@grasstecgroup.com
- Calling our Customer Services on: 022 27 610
Products
Each product is sold subject to its product description and price listed on the website. We do our best to ensure that this information is kept up to date.
If you feel that the price or description does not reflect any product please contact us so that we can review it. All prices are in Euros.
Payment Methods
You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
We accept the following card payments:
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Direct marketing
We operate a strict opt-in policy for our customers. We will not send you any information unless you have requested it, or unless someone, who we will identify, has requested that we pass that information on to you. You may opt to receive communications from us by any of the following methods: email; telephone (including automated calls); SMS text message and other electronic messages such as picture messaging; post; fax or otherwise including products and services of other companies and organisations, which we consider may be of interest to you. You will be asked to opt-in if you wish to receive these. If you wish to be removed from our list (opt-out), at any time, you can do so by clicking on the link at the bottom of each email communication you receive from us.